CUSTOMER SERVICE, CONTACT INFORMATION IRENE & MR. SHEEP® Co., WISE TEA GARDEN®

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To place an order (we ship within Canada only), please contact: 📧 EMAIL, Irene & Mr. Sheep, Sales: sales@imrsheep.com » 📧 EMAIL, Wise Tea Garden: sales@wiseteagarden.com » For shipped items or to arrange a local delivery: 📧 EMAIL, Shipping: shipping@imrsheep.com » Local delivery within GTA at a flat rate of $2.50 is available for orders over $150: Mon-Fri, between 10am to 12pm. Please contact us prior ordering to check the delivery possibility to your area. *We don't offer consulting service or lessons.* To calculate a postage prior ordering, please follow the link » Our postal code: L4E 0H9. Packaging dimensions we use (L x W x H): XS - 10x5x5 cm, S - 15x10x5 cm, M - 20x15x7 cm, L - 25x20x10 cm. 📞 TEL: Available upon request. ✍ ADDRESS FOR MAIL: Irene & Mr. Sheep Co. / Wise Tea Garden PO Box 40043 13070 Yonge Street Richmond Hill, Ontario L4E 0H9, Canada

FREQUENTLY REQUESTED INFORMATION:

› Notifications are emailed: after your order placement, and after your order has been shipped - delivery standards and a tracking number included.
› To add an item to your placed order, please email us the extra.
› We ship via Canada Post or FedEx. Shipments are prepared and sent out within 48 hours. Express post items, paid in full, are shipped 24-7.
› Shipping rates are based on the weight and dimensions of your item. { Postal Prices PDFs » }
› Orders over $175.00 are postage-free. Note: not applicable for orders of natural gemstone gifts over 1.5kg and Xpresspost items.
› To calculate a shipping rate, please follow the link » (From: L4E 0H9) or contact us for assistance.
› Delivery standards: within Ontario - 2-4 business days, other provinces - 4-12 business days.
› Xpresspost is available at an additional charge. Payment for Express post must be provided within two business days from the initial purchase date.
› Packaging & handling: Free. But a handling fee of $2.00 may be charged if a combined shipment is requested for multiple orders. Exception: combined orders of tea and yarn.
› We do not hold uncertain orders and purchases with the not paid in full balance or/and unconfirmed shipping address for more than 3 business days from the initial purchase date.
› Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested.
› Restocking fee is 15%. Please find our policies explained here »
› Our prices are in Canadian Funds. { Ordering information » | About | Product Index » }
› Packaging: Free iECO or NaturSac biodegradable clear plastic bags. About 70% of packaging materials we use are biodegradable, and 100% recyclable.
› Giveaways are supplied with orders over $150.00 if a shipping rate is paid in full.
› Information on our website and our inventory are updated daily.

Q.: I want to buy cashmere, baby llama and mink yarn at discounted prices. Can I?
A: We do not discontinue premium natural yarns. Please visit other marketplaces to order polyester or acrylic substitutes, or recycled natural yarns sold at their cheapest.