Returns and Exchanges

• All sales in our shop are final. Refunds are issued only for cancellations and not paid in full orders after 9 days of receipt.
• We do not hold orders that were not paid in full for more than 9 days from the initial purchase date.
• Yarns, garments and knitting accessories can be returned only for exchange.
• The exchanges must be done within 30 days of the initial purchase date.
• When returning an item, the customer is solely responsible for all shipping costs and acceptable (excellent) condition of all returned for exchange items. A fee up to 75% of the total of your order can be charged for the damaged returns.
• No returns on printed materials and tems from clearance.
• No returns for exchange accepted without prior authorization from Irene & Mr.Sheep Co.
• Irene & Mr.Sheep Co. can not be held responsible for missing goods if an incorrect delivery address was quoted at time of order. If your order will be returned back to us, it can be resent again at your cost, or we can issue a refund for the items you ordered, shipping charges are not refundable.
• If incorrect merchandise is received, you must notify us within 7 days of the receipt.
• Lost or damaged items/packages: your claim will be accepted by Canada Post and a case number will be provided. After your case has been opened, a Canada Post representative will contact you within 5 business days. As soon as Trace and/or Claims Department will confirm the damage or lost, the reimbursement will be issued for us, and we will resent the items which you claimed as lost, or issue a refund for the postage you paid at the moment of purchase if you claimed a damage.