POLICY, Irene & Mr.Sheep Knitting Shop and Studio

Last modified on
Mar 12, 2010

Our Policy

Returns, Exchanges, Refunds, Adjustments

Merchandise is not to be returned without prior authorization.

The return must be done within 30 days of the initial purchase date, at your expense.

No returns after 30 days of receipt.

A restocking fee of 15% is billed against all returns not resulting from error on the part of Irene & Mr.Sheep.

A restocking fee of 40% applies to unauthorized returns.

No restocking fee applies to returns for exchange if there are no damaged items in the return.

No refund for shipping charge, handling and packaging.

No returns on printed materials (books, magazines, leaflets) and items from clearance, including returns for exchange.

No reimbursement on damaged items.

If an incorrect item has been purchased, you must notify us within 24 hours.

Notification of shipping error must be made within 9 days of receipt. The exchange must be done within 30 days of the initial purchase date, at no cost to the purchaser.

We do not hold orders with the not paid in full balance more than 2 days from the initial purchase date.

For cheque payments, we do not hold orders for more than 5 business days for Ontario Residents, and 10 business days for other Canadian Residents.

Adjustments: in common, shipping charges are based on weight, size and destination of the package. In case if an overcharge for freight, handling and insurance exceeds CA$1.25 (CA$2.50 for orders of Eucalan products), we refund the overcharged amount within two-seven business days.

Ontario Customers are free of a handling fee.

Refunds are issued for not paid in full orders and cancellations within a week.

Shipping Policy

Irene & Mr.Sheep Co. can not be held responsible for missing goods if an incorrect delivery address was quoted. Returned items can be resent at your cost, or refund will be issued for undamages returns.
Irene & Mr.Sheep Co. do not hold responsibility for delivery standards and delays in delivery.
Lost or damaged items/packages: Canada Post is a very reliable courier. You parcel is ensured by the Canada Post, and you will be either reimbursed or we will resend your items at no cost for you. Your claim will be accepted by Canada Post, and a case number will be provided. After your case has been opened, a Canada Post representative will contact you within 5 business days to investigate the problem. As soon as the Trace and/or Claims Department will confirm the damage or loss, the reimbursement will be issued for us, and we will resend the items, which you claimed as lost, or issue a refund for the postage you paid at the moment of purchase if you claimed damage.

We respect the privacy of our Customers and our right to serve, and to never use the Internet in any inappropriate way. Should you have to report a fake (phishing) email, please contact us.
We do not store any sensitive information, except invoices. They are kept encrypted in our database for audit and accounting purposes, within 5 years of a shipping date.

Property Rights

Colour/shade cards are property of Irene & Mr.Sheep Co. and cannot be retrieved from our shop unless a second copy is available for purchase.
ePatterns are not sold separately from the supporting yarns unless otherwise indicated.

Unless otherwise indicated, information contained on www.imrsheep.com, including graphics, texts, logotypes, button icons, images, scripts, audio and video clips, is copyrighted by Irene & Mr.Sheep Co.
Our knitwear designs, patterns, and items at our Knitwear Boutique are copyrighted by Irene & Mr.Sheep Co. unless otherwise is stated.
Trade names Irene & Mr.Sheep® and ALways Summer® are registered under Irene & Mr.Sheep Co.