Last modified on
June 19, 2008
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Our Policy
Returns and Exchanges
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All sales in our shop are final.
Refunds are issued only for cancellations and not paid in full orders after 9 days of receipt.
- We do not hold orders that were not paid in full for more than 9 days from the initial purchase date.
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Yarns, garments and knitting accessories can be returned
only for exchange.
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The exchanges must be done within 30 days of the initial purchase date.
- When returning an item, the customer is solely responsible for all shipping costs and acceptable (excellent) condition of all returned for exchange items. A fee up to 75% of the total of your order can be charged for the damaged returns.
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No returns on printed materials and tems from clearance.
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No returns for exchange accepted without prior authorization from Irene & Mr.Sheep Co.
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Irene & Mr.Sheep Co. can not be held responsible for missing goods
if an incorrect delivery address was quoted at time of order. If your order
will be returned back to us, it can be resent again at your cost, or we can issue a refund for the items you ordered, shipping charges are not refundable.
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If incorrect merchandise is received, you must notify us within 7 days
of the receipt.
- Lost or damaged items/packages: your claim will be accepted by Canada Post and a case number will be provided. After your case has been opened, a Canada Post representative will contact you within 5 business days. As soon as Trace and/or Claims Department will confirm the damage or lost, the reimbursement will be issued for us, and we will resent the items which you claimed as lost, or issue a refund for the postage you paid at the moment of purchase if you claimed a damage.
Privacy Policy
- We respect the privacy of our Customers, and our right to serve and to never use the Internet in any inappropriate way.
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We do not store any credit card and sensitive informaiton, except invoices. They are kept encrypted in a secure database for audit and accounting purposes, within 5 years of the shipping date.
Copyright
- Unless otherwise indicated, information contained on www.imrsheep.com, including texts, graphics, logotypes, button icons, images, scripts, audio and video clips, is copyrighted by Irene & Mr.Sheep Co.
- All patterns, designs of knitwear, and other items in our Knitwear Boutique, Dessert Room and Complete Catalogue of Knitwear are copyright of Irene & Mr.Sheep Co. unless author is stated.
Copyright © 2008 Irene & Mr.Sheep Co.
All rights reserved. Website comments to webmaster
Information is updated daily
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