Customer Service >>

Thanks! I’ve looked everywhere for this yarn – I’m so glad you had it!
- Christina, Kansas City

Thanks for this order, the yarn is just lovely! I love the little packets of wool wash soap! I think I will include them with the gifts I am knitting....I so much appreciate your lovely packaging!
- Helen, Ontario

Colours and tension fit perfectly, so your advice regarding the best yarns to buy was the best. Thank you!
- Julia, Alberta

Thank you so much for your speed in give me details. VERY VERY KIND AND FAST IN YOUR REPLY, AS ALWAYS. Thank you so much. My magazines arrived........thank you for your work on my order. See you next order and thank you again.
- Monica, Italy

I think you have the most beautiful, highest quality, and best spun Angora yarn that I have ever used. It is a pleasure to work with it.
- Nancy Jo, California

Hello, Irene and Mr. Sheep! I just wanted to let you know I received my order (already!!!) and I'm thrilled both with the items and with your stellar service. I so appreciate the patterns and samples you sent, along with how carefully everything was packaged. It's so seldom one sees such remarkable service that I wanted to be sure and let you know how much it means to me. It's great also to know there is such a fabulous Canadian source for such neat items. I look forward to shopping with you again! With kindest regards and many thanks,
- Robin, Oshawa

I would like to thank you for your fast delivery service of the magazins I odered. The books are brilliant. I wil be ordering again for sure. Regards,
- Rosemary, United Kingdom

Delighted to get these 2 magazines so easily and at reasonable cost, many thanks.
- VALERIE, British Columbia

I received the detergent in good order on Friday. Thank you for your prompt service.
- Daniel, Vancouver

I just received my order. The Yarn is beautiful!
- Kim, Pennsylvania

Thank you especially for your clear communications. I look forward to my return home and the receipt of the beautiful wool. Happy New Year!
- Lynne, Virginia

You are so thorough. It’s been a pleasure dealing with you and I have bookmarked
your site!
- Diane, Ohio

Thank you for your prompt personal service!
- Deidra, British Columbia

Your parcel just arrived... many thanks for the extras included!
- J., Québec

Your website and the beautiful yarns you feature make me want to start knitting again.
Best, Janice. California

Thank you. The clasps arrived today. They are ideal!
- Carole D, United Kingdom

I had received my ordered book yesterday. How nice a design book! I like these very much. Thank you very very much!!
- Matsumoto Hiroko, Japan

Thank you very much for the birch Hook!! It is always helpful to have quality instruments for your work. Cannot stop making my cape! I will definitely come again. :)
- Lena, Toronto

I ordered some woolwash on 2/7 and received it less than 5 days later(everything that I have ordered from Canada takes 2 weeks)! What amazing service. I will definitely be a repeat customer! Thank you so very much!
- Angela K, Ohio

What great service! The pashmina yarn I ordered late last week arrived today. The wool is beautiful and wonderfully packaged, and the packets of wool wash are a nice lagniappe. With service like this, I'll be certain to place more orders with Irene and Mr. Sheep. Thank you.
- Patsy, Tallahassee Florida

Thank you for the great service and fast shipping.
- Natalie, Michigan

Dear Irene & Mr. Sheep, I hv rec'd my yarn order today! Thank you for the gifts of soap!
- Yuly, Wisconsin

Very impressive! You've thought of everything! Someone there really knows what they are doing in regards to good customer service and making it easy to do business with you!
- Christina, California

Hi! The yarn arrived over the weekend! I'm quite excited, and happy to be started on my project. Thanks for all your help.
- Natalie, Arizona

As usual package arrived promptly and well secured. The Suri is stunning. Thank you so much Irene. Greatly appreciated.
- Charlene, Saskatchewan

Dear Irene and Mr. Sheep, A word to tell you how I was satisfied by your service. Very fast shipment (my beautiful Brittany needles arrived before the date you tell me they would!). Also a very good packaging! Thank you very much!
- Joanne, Québec

Very pleased with the service, and the super fast shipment. The 2 seperate orders arrived 3 days after I received the email that they were shipped. I will be back again. Thank you so much all of the magazines are spectacluar!!!
- Charlene, Saskatchewan

Hi! I just wanted you to know that I received the order in excellent condition today! Thanks so much! I will use your business again in the future….thanks for the great service…I love the wool! Amazing stuff!
- Michelle, Ontario

I was pleased with the earlier shipment of yarn you sent me.
- Jenny, Ontario

Hi, Irene - my needles arrived safely today - they are absolutely gorgeous!! I am particularly fond of the crochet hook - it will inspire me to finish my afghan. Will you be taking part at the CSNF in October? Thanks again - they were well worth the wait! :)
- Nancy, Québec

Hello Again, I purchased from your website in the past and was very happy with my Vespa yarn. I still have not begun the project, but hope to soon. Thank you.
- Rita, Pennsylvania