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Last modified on
August 24, 2010
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Frequently Asked Questions
About us >>
Customer Service >>
› Are you a yarn manufacturer/company?
› Do you sell on eBay?
› Can I add an item to my placed order?
› Which orders are free of shipping charges?
› I would like to know if you have a retail location, where can we visit you?
› Do you provide shade cards or yarn samples?
› Are all posted on your website items available?
› Can I buy your yarns for my shop?
› Do you offer custom knitting?
› I like a crochet pattern, but it is marked as "sample pattern". How I can obtain this pattern?
› Is your angora fluffy and fuzzy?
› Do you sell long-haired angora rabbit yarn like a rabbit's coat or an angora fur yarn?
› We are a knitwear manufacturer. Would you like to do knitwear commercially?
› Can you order a yarn for me?
› Who is Mister Sheep?
› Is this pattern from Filati Magazine or Filati Handknitting?
› Do sequins scratch the skin?
› Are you a business or a private supplier?
› I live in Toronto. Can I pick up my order?
› I would like to order one magazine, however, the order form says that to ship this order will cost another $8.39. How much is it really?
› I live in Ontario, and have purchased one ball of the yarn from clearance. Why is freight for my order so expensive?
› How does online tracking work?
› What if my tracking information is unavailable?
› I have already paid for shipping at the time of my order. Why do you ask for an additional payment?
› Do you accept credit cards in ways other than online?
› What should I do if PayPal rejects all of my credit cards?
› Are your contact forms active?
› Is your mailing address correct?
Are you a wholesale supplier?
We are a knitting shop and knitwear design studio. All our prices are retail.
Are you a yarn manufacturer/company?
We are a knitting shop and knitwear design studio. Our registered business name is "Irene & Mr.Sheep Co."
Do you sell on eBay?
The name of our shop is "Irene and Mr.Sheep". We sell goods on our website and don't have a shop on eBay.
Can I add an item to my placed order?
Please add anything you wish using our online shopping cart, we issue adjustments and will credit the overcharge for shipping within two business days. You can also send us an aggregated amount if we have an arrangement with you.
Which orders are free of shipping charges?
North American orders over $250.00 are free of shipping charges. International orders over $250.00 are charged a discounted, 10% rate for shipping. Giveaways and discounts are available for orders over $60.00.
I would like to know if you have a retail location, where can we visit you?
Thank you for your interest in our products. We would be glad to serve you at our retail location as soon as it will be open to the public. At present, our shop is offering mail-order services only.
Do you provide shade cards or yarn samples?
Our shade cards are property of Irene & Mr.Sheep Co. and cannot be retrieved from our shop unless a second copy is available for purchase. Large orders can be provided with a shade card for free, on request and if available. Some of the shade cards can be purchased (Classic Alpaca, Suri Elegance, Incredible DK, Incredible 4 ply, Lambgora). Yarn samples are not available unless are provided with a shade card.
Are all posted on your website items available?
If an item is posted on our website, it is available for purchases and is ready to be shipped within one business day. To be sure that the required quantity is in our inventory, please submit us your request.
Can I buy your yarns for my shop?
We are a knitting shop and knitwear design studio. Please contact yarn manufacturers for the detailed information on account opening.
Do you offer custom knitting?
We specialize in petite sizes (Ladies' XS, S) and one-size-fits-all knitwear. At the moment, custom knitting and design services are not available.
I like a crochet pattern, but it is marked as "sample pattern". How I can obtain this pattern?
Thank you for your question. Our sample patterns are designs, which were used or are currently for sale in our knitwear boutique. Instructions for some crochet and knit sample patterns become available when an item is not presented in our boutique's collection.
Is your angora fluffy and fuzzy?
All natural angora yarns (and commercial 100% acrylic "angora rabbit" as well) are fluffy and fuzzy. Angora "blooms" depending on the breed of angora rabbits. There are four main breeds of angora rabbits: English, German (or Giant), French and Satin. French Angora blooms more due to the guard hairs. English Angora needs to be "abused" a little to achieve this bloom. German (Giant) Angora was developed through selective breeding, resulting in a rabbit with very high fur yields. Its fur is strong enough for commercial processing. We sell German and French unbrushed and millspun varieties.
Do you sell long-haired angora rabbit yarn like a rabbit's coat or an angora fur yarn?
We don't sell neither handspun nor brushed angora yarns, or angora rabbits' fur yarn you are looking for. Our preference is natural, millspun, unbrushed designer angora yarns for fashion.
We are a knitwear manufacturer. Would you like to do knitwear commercially?
Thank you very much for your offer. We have this in our plans, but at present, we specialize in hand knit and crochet designs.
Can you order a yarn for me?
Our inventory is listed on the pages Product Index and Last Bag. We don't offer any other items that can be purchased on a special order basis except Paca-Puf and Cascade 220.
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Who is Mister Sheep?
Here it is → |
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Is this pattern from Filati Magazine or Filati Handknitting?
Please contact us to double check anytime.
Do sequins scratch the skin?
Please look at Caroline Treniti in a cocoon sweater and sequin leggings (for Express.com, VOGUE November 2009) to get the answer. Sequins are also an 80s fashion trend as you know.
Are you a business or a private supplier?
We are a licensed business. Our business number is registered with Ministry of Revenue and Ontario Retail Sales Tax Office.
I live in Toronto. Can I pick up my order?
We are a mail-order shop closed to the public. An adjustment is issued if an overcharge for shipping and insurance exceeds $1.25. Postage rates are based on the weight and destination of the package, but not on its value. To ship one magazine, for example, we usually pay from $1.50 to $9.21, depending on the weight of the magazine and destination. We do not charge a handling fee ($2.50) for Ontario orders under 200 g. There is also no fee for insurance for small orders of printed materials. Shipping rates can be calculated online.
I would like to order one magazine, however, the order form says that to ship this order will cost another $8.39. How much is it really?
Our website serves customers worldwide. We recalculate all orders and issue adjustments if an overcharge for shipping (and insurance - for all orders over 100 gram) exceeds $1.25CAD. Usually, we pay from $1.50CAD to $9.21CAD, depending on the weight of the magazine and destination. Postage rates are based on the weight and destination of the package, but not on its value. To calculate your shipping rate before ordering please follow the link: http://www.canadapost.com/CalculateRate (our postal code is M6M 5A7), or please contact us for assistance. We work hard making sure that your item reaches its destination as quickly and safely as possible. There are no any hidden charges in your payment processing, furthermore, we offer discounts.
I live in Ontario, and have purchased one ball of the yarn from clearance. Why is freight for my order so expensive?
For Canadian Residents, only Canada Post Expedited Parcel postal service is available unless light-weight orders of printed materials (or Xpresspost is requested). For all orders under 100 g, freight starts from $6.62, an exception is light-weight envelopes with printed materials. To calculate your shipping rate before ordering please follow the link: http://www.canadapost.com/CalculateRate (our postal code is M6M 5A7), or please contact us for assistance.
How does online tracking work?
Canada Post's online tracking tool allows you to use the tracking number of your package to access tracking information and confirm the delivery of your item. At the moment of acceptance of your package at a Canada Post’s outlet, your order is created in the Canada Post’s system automatically by scanning and inserting the tracking number of your package in the computer, which is connected to the Canada Post's network database. Then, the next three records related to your order appear, and you will be able to find out: when your item is received by Canada Post plant, when your item left Canada and when it was accepted by a foreign postal administration (if your order was mailed to the US or internationally), and when your item was delivered. Canada Post tracking system is updated daily.
What if my tracking information is unavailable?
If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed. There may be a delay between scanning events and the availability of tracking information related to those scanning events, or an incorrect tracking number was provided by mistake. Please contact our customer service.
I have already paid for shipping at the time of my order. Why do you ask for an additional payment?
Our website serves customers worldwide. For most purchases, shipping charges are based on the weight, size and destination of the package. Because freight is calculated automatically as a percent of the value of your purchase, there can be a slight margin of error for orders of 1) one ball with the value up to $5.99, and 2) international orders with the weight over 230 gram (we ship by air, delivery takes 15-17 bz days internationally unless overseas orders over 2 kg). If you owe us more than $5.00, we may ask for an additional payment for shipping.
Do you accept credit cards in ways other than online?
At present, we accept orders and payments online through PayPal's check-out system.
What should I do if PayPal rejects all of my credit cards?
Please use PayPal's eCheck as a payment option, or pay from your PayPal account. PayPal's process for accepting cards is stringent and complicated. This process helps prevent the use of stolen and unauthorized cards. Since this process is very complex, it does occasionally affect valid cards. The refusal of your credit card does not reflect your credit worthiness. Usually, in cases where a valid card fails PayPal's system checks, they suggest that you try another credit card in the system.
Are your contact forms active?
Our website is hosted by Yahoo!, and all forms posted on our website work exceptionally well 24-7-365(366), the ip address of a sender is included in submission.
Is your mailing address correct?
Yes. Our 1,200 sq feet studio is located at the address provided in our contact information. At present, our business is closed to the public. Please contact us online, by email, phone, or mail.
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