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Last modified on
Feb 10, 2010
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Frequently Asked Questions
Are you a wholesale supplier?
We are a knitting shop and knitwear design studio. All our prices are retail.
Are you a yarn manufacturer/company?
We are a knitting shop and knitwear design studio. Our registered business name is "Irene & Mr.Sheep Co."
Can I buy your yarns for my shop?
We are a knitting shop and knitwear design studio. Please contact yarn manufacturers for the detailed information on account opening.
Do you offer custom knitting?
We specialize in petite sizes (Ladies' XS, S, M) and one-size-fits-all knitwear. At the moment, custom knitting and design services are not available.
Do you sell on eBay?
The name of our shop is "Irene and Mr.Sheep". We sell goods on our website and don't have a shop on eBay.
Do you provide shade cards or yarn samples?
Our shade cards are property of Irene & Mr.Sheep Co. and cannot be retrieved from our shop unless a second copy is available for purchase. Large orders can be provided with a shade card for free on request and if available. Some of the shade cards can be requested. Yarn samples are not provided.
Is your angora fluffy and fuzzy?
All natural angora yarns (and commercial 100% acrylic "angora rabbit" as well) are fluffy and fuzzy. Angora "blooms" depending on the breed of angora rabbits. There are four main breeds of angora rabbits: English, German (or Giant), French and Satin. French Angora blooms more due to the guard hairs. English Angora needs to be "abused" a little to achieve this bloom. German (Giant) Angora was developed through selective breeding, resulting in a rabbit with very high fur yields. Its fur is strong enough for commercial processing. We sell German and French unbrushed and millspun varieties.
Is this pattern from Filati Magazine or Filati Handknitting?
Please contact us to double check anytime.
Are all posted on your website items available?
If an item is posted on our website, it is available for purchases and is ready to be shipped within one business day. To be sure that the required quantity is in our inventory, please submit your request in the form Request of Quantity.
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Who is Mister Sheep?
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Are you a business or a private supplier?
We are a licensed business. Our business number is registered with Ministry of Revenue and Ontario Retail Sales Tax Office.
Is your mailing address correct?
Yes. Our 1,200 sq feet Studio is located at the address provided in our contact information. At present, our business is closed to the public. Please contact us online, by email, phone, or mail.
Are your contact forms active?
Our website is hosted by Yahoo!, and all forms posted on our website work exceptionally well 24-7-365(366), the ip address of a sender is included in submission.
We are a knitwear manufacturer. Would you like to do knitwear commercially?
Thank you very much. We have this in our plans, but at present, we specialize in hand knit and crochet designs.
Do you sell long-haired angora rabbit yarn like a rabbit's coat?
We don't sell neither handspun nor brushed angora yarns, or angora rabbits' fur yarn you are looking for. Our preference is natural, millspun, unbrushed designer angora yarns for fashion.
Do sequins scratch the skin?
Look at Caroline Treniti in a cocoon sweater and sequin leggings for Express.com, VOGUE November 2009. Sequins are also an 80s fashion trend as you know.
I like a crochet pattern, but it is marked as "sample pattern". How I can obtain this pattern?
Thank you for your question. Our sample patterns are designs, which were used or are currently for sale in our knitwear boutique. Instructions for some crochet and knit sample patterns become available, when an item is not presented in our boutique's collection.
How does online tracking work?
Canada Post's online tracking tool allows you to use the tracking number of your package to access tracking information and confirm the delivery of your item. At the moment of acceptance of your package at a Canada Post’s outlet, your order is created in the Canada Post’s system automatically by scanning and inserting the tracking number of your package in the computer, which is connected to the Canada Post's network database. Then, the next three records related to your order appear, and you will be able to find out: when your item is received by Canada Post plant, when your item left Canada and when it was accepted by a foreign postal administration (if your order was mailed to the US or internationally), and when your item was delivered. Canada Post tracking system is updated daily.
What if my tracking information is unavailable?
If you receive a message telling you that your tracking information is unavailable, it doesn't mean that your item hasn't been mailed. There may be a delay between scanning events and the availability of tracking information related to those scanning events, or an incorrect tracking number was provided by mistake. Please contact our customer service.
I live in Toronto. Can I pick up my order?
We are a mail-order shop closed to the public. An adjustment is issued if an overcharge for shipping and insurance exceeds $1.25 (usually, for small orders up to $45). Postage rates are based on the weight and destination of the package, but not on its value. To ship one magazine, we usually pay from $1.50 to $8.90, depending on the weight of the magazine and your postal code. We don't charge a handling fee for Ontario customers. There is no fee for insurance for small orders of printed materials. Shipping rates are calculated online.
Do you accept credit cards in ways other than online?
We accept orders and payments online through PayPal's check-out system.
What should I do if PayPal rejects all of my credit cards?
Please use PayPal's eCheck as a payment option, or pay from your PayPal account. PayPal's process for accepting cards is stringent and complicated. This process helps prevent the use of stolen and unauthorized cards. Since this process is very complex, it does occasionally affect valid cards. The refusal of your credit card does not reflect your credit worthiness. Usually, in cases where a valid card fails PayPal's system checks, they suggest that you try another credit card in the system.
I have already paid for shipping at the time of my order. Why do you ask for an additional payment?
For most purchases, shipping charges are based on the weight, size and destination of the package. Because freight is calculated automatically as a percent of the value of your purchase, and our website serves customers worldwide, there can be a slight margin of error for orders of 1) one ball with the value up to $5.99, and 2) international orders with the weight over 230 gram (we ship by air, delivery takes 15-18 bz days internationally). If you owe us more than $5.00, we may ask for an additional payment for shipping.
Can you order a yarn for me?
Our inventory is listed on the pages Product Index and Last Bag. We don't offer any other items that can be purchased on a special order basis (except Paca-Puf).
I would like to order one magazine, however, the order form says that to ship this order will cost another $8.39. How much is it really?
Our website serves customers worldwide. We recalculate all orders and issue adjustments if an overcharge for shipping (and insurance - for all orders over 100 gram) exceeds $1.25CAD. Usually, we pay from $1.50CAD to $8.90CAD, depending on the weight of the magazine and your postal code. Postage rates are based on the weight and destination of the package, but not on its value. We work hard making sure that your item reaches its destination as quickly and safely as possible. You can check your invoice many times - we do not have any hidden charges, furthermore, we offer discounts!
I live in Ontario, and have purchased one ball of the yarn from clearance. Why is freight for my order so expensive?
For Canadian Residents, only Canada Post Expedited Parcel postal service is available unless light-weight orders of printed materials (or Xpresspost is requested). For all orders under 100 g, freight starts from $6.62, an exception is light-weight envelopes with printed materials. To calculate your shipping rate before ordering please follow the link: http://www.canadapost.com/CalculateRate (our postal code is M6M 5A7), or please contact us for assistance.
How mush is it in US Funds?
For currency exchange rates please visit: Xe.com
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