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Last modified on
January 30, 2012
CONTACT INFORMATION, CUSTOMER SERVICE
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* Information on our website is updated daily. We ship worldwide. North American orders over over $250.00 are free of shipping charges. Today, prices on yarn are ranged from $3.00CAD to $59.98CAD (Price Index) per 50 gr. Gift certificates, customer appreciation discounts, giveaways, adjustments, and discount programs are available. Packaging and handling are free of charge at our shop. A credit note is issued if an overcharge for shipping and insurance exceeds $1.25. » How To Order » Product Index » Shipping Info » Final Sale
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Our Customer service is available online 24/7. Before you drop us a line, please check if your questions have been answered in our Frequently Requested Information » or Frequently Asked Questions ». Thank you in advance for your time. * A ce moment, nous n'offrons pas du service en français.
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Note: All items posted on our website are IN STOCK.
No special orders accepted except for VDP participants ».
Yes, a credit note is issued if an overcharge for shipping and insurance exceeds $1.25CAD.
Orders of tea and yarn: A shipping charge is recalculated, an adjustment is issued.
No adjustments are credited for orders under $25.00 (unless lightweight orders of printed materials) and if an incorrect purchaser's email address is provided in your order form. Policy »
A fixed fee of $2.50 is charged for cancellations of ready-to-ship orders and is deducted from refunds issued for purchases of not-in-stock items unless a back order can be placed.
Shipping rates are based on the weight, dimensions of your item, and the destination country/province/state. Shipping Guide »
Orders are prepared and sent within one business day.
Xpresspost and FedEx items are shipped 24-7.
* No personal information is collected on our website. No data are shared with third parties.
Appointed pick-ups are available for VDP Participants in our office in Vaughan (Major McKenzie & Jane). Please book your appointment using the form below (* all fields are required) or email/phone us your request. We will response within 24 hours to confirm your pick-up day.
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EMAIL: inform@imrsheep.com - for general enquiries (24 hours Mon-Sat). Frequently Requested Information » * A ce moment, nous n'offrons pas du service en français.
EMAIL: shipping@imrsheep.com - to request additional shipping information, calculate a rate, enquire about your shipment (24 hours Mon-Sat).
EMAIL, Tea Shop: inform@wiseteagarden.com - Wise Tea Garden products and services (24 hours Mon-Sat), or please contact online ».
TEL /FAX: +1(416)242-7090, 10 a.m. - 5 p.m. EDT Mon-Fri., or please leave a messsage, we will contact you within 24 hours. For faster service, contact us online. * A ce moment, nous n'offrons pas du service en français. Local time », FAQs », Shipping Guide ».
Frequently Requested Information:
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› We ship worldwide via Canada Post, USPS, FedEx, MEEST. Shipments are prepared and sent out every day except weekends. Express post items, paid in full, are shipped within 24 hours. Our prices are in Canadian Funds. Request in-stock quantity if you need a large volume.
[ About | Product Index ]
› Courier services are available. › To calculate a shipping rate, please follow the link (canadapost.com/Find a Rate) or contact us for assistance. › We accept credit cards (VISA, MasterCard, Discover, American Express), cheques and eCheck (debit cards), PayPal. Credit card payments are processed online through PayPal' check-out. [ Ordering information ] › A credit note is issued if an overcharge for shipping and insurance exceeds $1.25CAD. No adjustments are issued for purchases under $25.00 unless lightweight orders of printed materials (up to 100 g). Please find our Policies explained here. › A ce moment, nous n'offrons pas du service en français. › Delivery standards: within Ontario - 1-3 bz days, Canada - 1-5 bz days, U.S.A. - 4-12 bz days (Hawaii and territories - up to 25 bz days), Internationally - 4-15 bz days /air, surface parcel can be done on request (≥ 1 kg, 4-8 weeks, insured, traced, delivery confirmation). Xpresspost and FedEx are available for an additional charge. [ Find a Shipping Rate ] › North American orders over $250.00 are free of shipping charges unless FedEx is requested (for FedEx account holders - freight-free). International orders over $250.00 are charged the discounted shipping rate of 10% of the total value if required. › Notifications are emailed: after your order placement, and after your order has been shipped. Delivery standards, a tracking number, and other details are included. › Packaging & handling - free of charge, including vinyl or clear-frosted shoppers (for orders over $60.00), and Tyvek catalogue envelopes. About 70% of packaging materials we use are biodegradable, and 100% recyclable. › Payment for Express post must be provided within two business days from the initial purchase date. Otherwise, the refund is issued, a fixed fee of $2.50 is charged. The amount of an extra rate and the link to the Send Payment button is emailed to you after your order placement if Express was requested. › A fixed fee of $2.50 is charged for cancellations of ready-to-ship orders, purchases with the requested Expresspost and not paid in full, and is deducted from refunds issued for purchases of not-in-stock items unless a back order can be placed. A fixed fee of $1.00 may be billed against a wrong request resulting in cancellation of a placed order. [ Policy ] › U.S. Customers, no orders over 1 kg are shipped if an incorrect purchaser's email address and unconfirmed by PayPal shipping address are provided. We sincerely apologize for any inconvenience. A fixed fee of $2.50 is deducted from refunds issued for these orders. › BC, NB, NS, NL HST is collected as follows: a federal rate of 5% is added online, the provincial portion is included in a charge for shipping. A shipping charge is taxable. › 13% ON HST is calculated as follows: An 8% tax applies to Ontario orders on our website, a federal portion of 5% is included in the amount of your payment for shipping. An adjustment is credited if an overcharge for shipping & insurance exceeds $1.25. Orders over $250.00 are free of shipping charges, an extra 5% discount applies to Ontario purchases over $250.00. › Giveaways are included in orders over $60.00 if a shipping rate is paid in full. › Volume discount is available for purchases over $150. › Returns, Exchanges, Refunds, Cancellations, Restocking fee, Credit note. › Shipment redirection: we may ask for an additional payment if redirection of a shipment is requested. An extra quota is base on the taxation system of the destination country, shipping rates, and requested methods. › Information on our website and our inventory are updated daily. › Orders are placed online or by email. › Returns, Exchanges, Refunds, Cancellations, Rrestocking fee, Credit note. › To add an item to your placed order, please either use our online shopping cart, we issue adjustments within two business days, or send us an aggregated amount if we have an arrangement with you (submit your request in the form above ↑). |
MAIL:Irene & Mr.Sheep Co.
75 Emmett Ave., Unit #1005
Toronto, Ontario M6M 5A7
Canada
To enjoy luxury and rare teas, please visit our subsidiary Tea Shop Wise Tea Garden ». We specialize in premium loose whole leaf organic, rare and penultimate teas (USFDA, Canadian Organic, EU Organic, Avendra, HACCP, FAIRTRADE certified), and tea paraphernalia.
STOREFRONT: We are working towards opening a storefront and would be glad to serve you at our business location in Toronto, which includes a knitting shop, a custom knitting and design studio, a tea shop, and our trade name store of natural winterwear and accessories. Please check our News for updates. Recently, we offer mail-order services only, and is closed to the public. Appointed pick-ups are available for VDP Participants.
We ship within one business day. Delivery within GTA takes 1 business day (up to 3 business days for delivery to non-residential address and lightweight orders of printed materials). An adjustment is credited if an overcharge for shipping and insurance exceeds $1.25. Please contact us online, by email, phone, or mail. For faster service, contact us online. [ Product Index | New Items | FAQ ]
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Information is updated daily.